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FAQ’s
How is TruHealth Family Care different from other primary care practices?
Who would benefit from Truhealth Family Care?
What if I Already Have an Insurance Plan?
What services are provided?
What is a Primary Care Physician or Family Care Physician?
Does TruHealth Family Care offer Disease Management?
What is the cost of the membership?
What about insurance?
Can I submit charges for reimbursement to my insurance company?
What happens if I have to go to the hospital?
What if I need a specialist?
Will I be able to join TruHealth Family Care in the future?
Additional Questions?
How is TruHealth Family Care different from other primary care practices?
As the first affordable member-based primary care practice in Northwest Arkansas, TruHealth Family Care is committed to preserving that vital patient-physician relationship by combining the primary care medicine and personalized service of the past with the technology of today. Leading the way with outstanding clinicians, TruHealth Family Care offers a healing environment and patient-oriented services.
By limiting the size of our practice, our providers will be able to see fewer patients per day, and thus allowing us ample time to evaluate each patient’s problems and concerns. Additionally, time spent in the waiting room will be minimized.
At TruHealth, we allow our members to contact us by phone or e-mail to initiate the care process. Sometimes medical needs can be met without an office visit. Because we are reimbursed only by seeing patients in the clinic, we can use whatever means are most convenient for the patient when possible.
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Who would benefit from Truhealth Family Care?
TruHealth Family Care is ideal for individuals, families, young adults and college students. Busy executives appreciate the availability, prompt attention, and efficient service. Mothers of small children can avoid crowded waiting rooms and reduce risk of exposing children to ill patients. People with significant health issues can have a physician with time to thoroughly evaluate all their concerns. TruHealth Family Care is also an option for the self-employed or self-insured or even uninsured person looking for great service and value with their healthcare dollars.
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What if I Already Have an Insurance Plan?
You do not have to be a member of TruHealth Family Care to visit our practice. TruHealth is contacted with most Providers and can file your claim for you at time of visit.
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What services are provided?
Basically, all primary care provided by Dr. Miller and his medical team at the TruHealth Family Care office is included. Please see the separate, Membership Terms & Conditions. Monthly membership covers the following:
- Urgent Care
- Preventative Care
- Wellness Care
- Laboratory Testing
- Specialist Care Coordination
- Office Procedures
- X-Rays
- Annual Physicals
- Sports & Camp Physicals
- Chronic Disease Management
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What is a Primary Care Physician or Family Care Physician?
A Family Physician is your personal doctor who cares for you throughout your entire life. They literally take care of you from “head to toe.” Family Physicians complete three years of specialty training in Primary Care after medical school. Dr. Miller is Board Certified by the American Board of Family Medicine and a graduate of the University of Arkansas for Medical Sciences. Dr. Miller is also an Active member of the American Academy of Family Physicians.
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Does TruHealth Family Care offer Disease Management?
Yes. Disease Management is an important part of the practice. Careful monitoring and management of chronic diseases (asthma, diabetes, high cholesterol, hypertension, hypothyroidism, and others) coordinated by Dr. Miller, along with patient education, can improve outcomes.
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What is the cost of the membership?
As a member of TruHealth Family Care, your membership offers the benefit of office visits that are only $25 regardless of the length of the visit and includes all lab work and x-rays performed in the office. Also included in your membership is an annual physical blood work lab, EKG, x-ray and other services as needed. Annual physicals can cost as much as $800 - with a TruHealth membership, we provide an optional annual physical with bloodwork for only $99. Individual, Group and Corporate Membership rates are as follows:
$40/month - individual $80/month - 2 family members
$120/month - 3 family members $160/month - 4 or more family members
There is no enrollment fee.
You may be able to pay your office visit fees with pre-tax dollars if your employer offers a Health Savings Account or Health Care Reimbursement Account. Please check with your financial advisors.
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What about insurance?
To provide affordable primary care, TruHealth Family Care will not bill any commercial or government insurance plans. TruHealth Family Care fees cover only the services Dr. Miller and his staff provide. We recommend our members have insurance coverage for services and care not provided by Dr. Miller and his staff. Remember, TruHealth Family Care is a member-based primary care practice, not a health insurance policy.
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Can I submit charges for reimbursement to my insurance company?
Your insurance company or HSA may reimburse some fees. Contact your insurance provider or human resource department regarding your specific situation.
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What happens if I have to go to the hospital?
Dr. Miller will be glad to coordinate care with the hospitalist and provide help as appropriate. However, should a member of TruHealth Family Care require hospitalization at any area hospital, we recommend our members have insurance coverage for services and care not provided by TruHealth Family Care and Dr. Miller.
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What if I need a specialist?
Dr. Miller will facilitate arrangements with medical and surgical specialists for you. Of course, he will always participate in important consultations with specialists to help you understand and make wise health care decisions. However, specialist care is not covered by TruHealth Family Care membership.
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Will I be able to join TruHealth Family Care in the future?
In order to maintain a small, personalized practice, TruHealth Family Care is limiting the number of patients that can be enrolled. When the practice is full, a waiting list will be maintained to replace patients that have moved away.
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Additional Questions?
For further information about TruHealth Family Care patient services, monthly membership rates and enrollment, please call 479.527.9966 or email info@truhealthfamilycare.com.
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